Entiendo Privacy Policy

Entiendo is an instant messaging app that translates your messages and calls in real time. It is operated by Wenection, registered in the Netherlands ("we"). Wenection is the data controller for the personal data described in this policy. This policy explains what we collect, why, who we share it with, and what your rights are.

The short version

To translate your conversations, Entiendo has to process what you write and say. Your messages are sent to our servers and to trusted third-party translation and speech recognition providers so we can deliver them in your recipient's language. Messages and media are automatically deleted from our servers after 7 days. Live call captions are never stored, calls are never recorded, we never access your phone's address book, and we do not sell your data or show ads.

Information we collect

Account information. When you sign up we collect your email address, or an identifier from Apple or Google if you sign in with those services, together with your display name, username, profile photo, preferred language, and country.

Your content. Messages you send are stored encrypted on our servers so they can be translated and delivered to you and your recipients on all of your devices. We also store the translations of your messages, and the photos, videos, and voice messages you send, including their transcripts. All of this content is deleted automatically after a short period (see Data retention below). For calls, we keep basic records (who called whom, when, and for how long); live captions and translations produced during a call are delivered in real time and never stored. Calls are not recorded.

Technical information. We collect information about your device (model, operating system version, app version, device identifiers, and push notification tokens) and, when you sign in or use the app, your IP address and the approximate location (city and country) derived from it. We also process in-app activity such as when you were last online, read receipts, and typing indicators.

Purchases. If you buy a subscription or transcription hours, we receive and store transaction records (product, transaction identifiers, and dates) from Apple or Google. We never see your payment card details.

Usage analytics. We collect usage events (such as screens viewed and features used) linked to your account so we can understand how the app is used and improve it, along with crash and error reports.

Entiendo does not access your phone's address book. Contacts in Entiendo are added in-app by username or invite link only.

How we use your information

We use your information to provide the service (delivering and translating your messages and calls), to secure your account, to send you notifications, to process purchases and manage your usage allowances, to provide support, to prevent abuse, and to improve the app. We send marketing emails only if you have given consent. You can withdraw that consent at any time.

Who we share it with

Translation is the core of our service. Delivering your messages and calls in another language depends on third-party machine translation and speech recognition providers. We could not offer Entiendo without them. Translation is fully automated by AI models. Beyond those providers, we share personal data only with service providers that help us run Entiendo, and only to the extent needed. Our service providers are bound by data processing agreements, act on our instructions, and may not use your data for their own purposes. These are:

• Translation providers receive message text in order to translate it.
• Speech recognition providers receive audio from voice messages and, when live captions are enabled, from calls, in order to transcribe and translate it. Voice and video calls themselves are carried by our own servers, not by a third party.
• Your device platform (Apple or Google) delivers push notifications, including message text, to your device, and processes purchases through its app store. When you make a purchase, Apple or Google handles your payment under its own privacy policy.
• Analytics and error reporting providers help us understand usage and fix problems.
• An email delivery provider sends verification and, with your consent, marketing emails.
• A media storage and content delivery provider stores photos, videos, and voice messages you send.

We regularly evaluate and may switch between providers within these categories. You can request the current list of providers at any time by contacting us at [email protected].

We do not sell your personal data and we do not share it with advertisers. We disclose personal data to authorities only when we are legally required to do so.

International transfers

Some of the providers above are located outside the European Economic Area, including in the United States. Where that is the case, we rely on safeguards recognized under EU law, such as the EU-U.S. Data Privacy Framework or standard contractual clauses.

Security

Your data is encrypted in transit, messages are stored encrypted on our servers for a short period, and access to our production systems is restricted. No method of transmission or storage is completely secure, but we work continuously to protect your information and keep our security measures up to date.

Legal bases

We process your data to perform our contract with you (providing the messaging and translation service), on the basis of our legitimate interests (securing the service, preventing abuse, fixing errors, and improving the app), with your consent (marketing emails), and to comply with legal obligations (such as keeping transaction records).

Data retention and deleting your account

Messages and media are deleted from our servers after 7 days; after that, they exist only on your and your recipients' devices. Account information is kept for as long as you have an account. Accounts that remain inactive for 3 years are deleted automatically.

You can delete your account in the app at any time. Deletion takes effect after a 30-day grace period; if you sign in again during that period, the deletion is cancelled. If you have an active paid subscription, you must cancel it before your account can be deleted. When deletion takes effect, we remove your profile and account data. We retain a limited set of records where we have a legal obligation or legitimate need to keep them, such as purchase and transaction records and reports of abusive behavior.

Your rights

Under the GDPR you have the right to access, correct, delete, or receive a copy of your personal data, to restrict or object to certain processing, and to withdraw consent at any time. To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with your data protection authority; in the Netherlands this is the Autoriteit Persoonsgegevens.

Children

Entiendo is not intended for children under 13, and we do not knowingly collect personal data from them. If your country sets a higher age for consenting to data processing, that higher age applies.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes in the app or by email. Your continued use of Entiendo after such changes constitutes acceptance of the updated policy.

Contact us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].

Last updated: 2026-08-28