End User License Agreement (EULA) for Entiendo

This End User License Agreement ("EULA") is a legal agreement between you ("User") and Wenection, registered in the Netherlands ("App Provider"), for the use of the Entiendo instant messaging app ("App"). By installing, accessing, or using the App, you agree to be bound by the terms and conditions of this EULA. If you do not agree to these terms, you may not use the App.

1. License: Subject to the terms and conditions of this EULA, App Provider grants User a non-exclusive, non-transferable, revocable license to use the App for User's own personal or internal business use on devices that User owns or controls.
2. Eligibility: User must be at least 13 years old to use the App. If the laws of User's country require a higher minimum age to consent to the processing of personal data, User must meet that age or have the consent of a parent or legal guardian.
3. Intellectual Property: The App, including but not limited to its design, features, functionality, content, and any updates or enhancements, are the intellectual property of App Provider and are protected by copyright, trademark, and other laws. User acknowledges that no ownership or rights in the App are transferred to User under this EULA.
4. User Obligations and Acceptable Use: User agrees to use the App in compliance with all applicable laws and regulations, and not to use the App for any illegal, unauthorized, or prohibited purposes. User is solely responsible for the content of any messages, media, or communications sent through the App. There is no tolerance for abusive, harassing, discriminatory, threatening, or otherwise objectionable content or behavior. The App provides tools to block other users and to report content or behavior. App Provider may review reported content, remove content, and restrict, suspend, or terminate the account of any User who violates this section, without prior notice.
5. Privacy: The App collects and uses User's personal information as described in the App's Privacy Policy, available at https://entiendo.chat/privacy. User acknowledges that providing the App's translation features requires the processing of message content as described there.
6. Subscriptions and Purchases: The App offers optional paid subscriptions and one-time purchases that unlock additional usage allowances, such as translation volume and transcription hours. Subscriptions renew automatically until cancelled. All purchases are made through the Apple App Store or Google Play; billing, renewal, cancellation, and refunds are handled by the store through which the purchase was made and are subject to that store's terms. User can manage or cancel subscriptions at any time in their App Store or Google Play account settings. Prices are shown in the store before purchase and may change for future billing periods with notice as required by the store.
7. Updates and Support: App Provider may release updates or enhancements to the App from time to time. User agrees to install and use the latest version of the App to ensure continued functionality. App Provider may also provide support for the App, but is not obligated to do so.
8. Termination: This EULA is effective until terminated by either User or App Provider. User may terminate this EULA by deleting their account and removing the App from User's devices. App Provider may terminate this EULA at any time without notice, and may also terminate User's access to the App if User breaches any terms of this EULA. Termination does not entitle User to a refund of amounts already paid, except where required by applicable law or the refund policy of the relevant app store.
9. Disclaimers and Limitations of Liability: The App is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. Translations and transcriptions are generated automatically and may contain errors; App Provider does not warrant their accuracy. To protect User's privacy, messages and media are retained on App Provider's servers only briefly; the App is therefore not intended as a permanent storage or backup service, and App Provider is not responsible for the loss of messages, media, or other content. App Provider disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. App Provider shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with this EULA or the use or inability to use the App, including but not limited to loss of data, business interruption, or loss of profits. Nothing in this EULA limits or excludes any liability that cannot be limited or excluded under applicable law, or any mandatory rights User has as a consumer.
10. Governing Law and Jurisdiction: This EULA shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising out of or related to this EULA or the use of the App shall be submitted to the competent courts of the Netherlands, without prejudice to any mandatory consumer protections or rights User has under the laws of User's country of residence.
11. Entire Agreement and Severability: This EULA constitutes the entire agreement between User and App Provider with respect to the subject matter hereof and supersedes all prior or contemporaneous understandings or agreements, whether oral or written. If any provision of this EULA is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
12. Amendments: App Provider may modify this EULA at any time by posting the updated version in the App or providing notice to User by email. User's continued use of the App after any such modifications constitutes acceptance of the modified EULA.
13. Miscellaneous: This EULA does not create any partnership, joint venture, agency, or employment relationship between User and App Provider. User may not assign, transfer, or sublicense any rights or obligations under this EULA without the prior written consent of App Provider. App Provider may assign, transfer, or delegate any rights or obligations under this EULA without User's consent. The failure of App Provider to enforce any provision of this EULA shall not be construed as a waiver of such provision or the right to enforce it thereafter.
14. Contact Information: If you have any questions, concerns, or feedback regarding this EULA or the App, please contact us at [email protected].

By installing, accessing, or using the App, User acknowledges that User has read, understood, and agreed to be bound by the terms and conditions of this EULA. If User does not agree to these terms, User must not use the App.

Last updated: 2026-08-28