Question 1

What is Entiendo?

Accepted Answer

Entiendo is an instant messaging app with real-time translation, allowing you to communicate effortlessly with anyone, anywhere, in your own language.

Question 2

How does Entiendo work?

Accepted Answer

Entiendo uses advanced translation technology to automatically translate messages in real-time. Users can type messages in their native language, and Entiendo will translate them into the language of the recipient.

Question 3

What languages does Entiendo support?

Accepted Answer

Entiendo supports translation in more than 200 languages. The app is available in 26 languages at the time of writing and constantly increasing. Is your language missing? Contact us and we will see what we can do.

Question 4

Can I use Entiendo for personal and business communication?

Accepted Answer

Yes, Entiendo can be used for both personal and business communication. It is ideal for communicating with friends, family, partners, colleagues, and clients who speak different languages.

Question 5

Is Entiendo available on different platforms?

Accepted Answer

Yes, Entiendo is available for iOS and Android.

Question 6

Is Entiendo free to use?

Accepted Answer

Entiendo offers both free and premium plans. Some features may be limited in the free version, while the premium version offers additional benefits and features.

Question 7

Can I use Entiendo offline?

Accepted Answer

Entiendo requires an internet connection to function as it relies on real-time translation. However, existing messages are stored on your device so you can always read them, even when you're offline.

Question 8

How accurate is the translation in Entiendo?

Accepted Answer

Entiendo uses advanced translation technology, but the accuracy of the translation may vary depending on the language and complexity of the content. It is recommended to verify the accuracy of translated messages when communicating important information. We are continuously working to improve the quality of translations.

Question 9

Can I use Entiendo for group chats?

Accepted Answer

Yes, Entiendo offers group chats. You can easily create a new group in the app, allowing multiple users to communicate in different languages.

Question 10

Is my data safe with Entiendo?

Accepted Answer

Entiendo takes user privacy and data security seriously. Messages are deleted from the Entiendo servers after up to 3 days, but always remain accessible on your device.

Question 11

How does Entiendo keep my messages safe?

Accepted Answer

Your messages pass through our servers so we can translate them — that’s the only way real-time translation works. They’re encrypted in transit, kept private, and removed from our servers within a few days. We don’t share them or use them for anything other than translating your conversation.

Question 12

Is customer support available for Entiendo?

Accepted Answer

Yes, Entiendo offers customer support through the app, website, or contact email for any inquiries or issues.

Question 13

Does Entiendo support video calls?

Accepted Answer

Yes, Entiendo supports video calls with live translated transcripts, so each participant can read what others are saying in their own language as the call happens.

Question 14

Does Entiendo work with other apps?

Accepted Answer

No, Entiendo doesn't translate messages in other apps or social platforms. Translation happens inside Entiendo itself, so the person you're chatting with also needs to have Entiendo installed. You can invite them by sharing your personal invite link from the app — once they join, your conversations will be translated automatically in real time.

Question 15

Do I need to register my phone number?

Accepted Answer

No. Entiendo uses usernames instead of phone numbers, so there's no phone verification and no need to share your number with anyone. You stay in full control of your privacy — people can only reach you through your username or your personal invite link.

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